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In Person Complaints and Allegations Workshop 8th of November 2022

November 8, 2022


NYCI is excited to bring you this half-day in person workshop on Responding to Complaints and Allegations in youth work organisations. It is vital that organisations are clear on what is a complaint, and what is an allegation, and that a clear policy and set of procedures are in place for both. These provide a framework for addressing complaints and allegations and a way forward for organisations in managing the response to both. The workshop is supported by a new resource we are developing,  ‘Responding to Complaints and Allegations’, which we hope will support and guide organisations. The half-day workshop will include a brief overview of the resource and how to use it, as well as exercises and group discussion on real world scenarios and case studies.

This workshop will be held in Dublin, at the Communications Workers Union, 575/577 North Circular Road, Dublin 1, D01 TR53

By the end of this workshop you will have gained an increased awareness of good practice in responding to complaints and allegations within your organisation.


Date & time

8th of November 2022



Free of charge



Communications Workers Union, 575/577 North Circular Road, Dublin 1, D01 TR53


By the end of the workshop you will:

  • Have an understanding of what is a complaint and what is an allegation
  • Be aware of the importance of responding promptly and appropriately
  • Be aware of the key steps and principles in responding
  • Have explored a range of situations which can occur in a youth work setting
  • Have an understanding of the importance of concluding the process and identifying learning

Designed for

This workshop is suitable for staff and volunteers in a youth work setting who have management and/or child protection responsibilities. These include Designated Liaison Persons, Line Managers, Project Leaders, Board Members, Child Protection Officers, Senior Staff/Volunteers etc.

Delivered by

NYCI’s Child Protection Programme

Additional information

This registration is an expression of interest in attending one of the workshops on Complaints & Allegations. This is not confirmation of your place. Places will be allocated on a first come first served basis. You will receive an email from us offering you a place on the workshop and we will provide you with further information about the event. You will need to confirm your acceptance of this place. There is a large demand for these workshops so we respectfully ask that you only register for yourself to attend and do not register your staff/whole teams.

If you do not receive this email from us you do not have a place. There is 15 places on each workshop and we cannot accommodate extra spaces once the event is booked out. However, we will be operating a waitlist and we will offer places to those on this list if they become available.

This workshop will be held in Communications Workers Union, 575/577 North Circular Road, Dublin 1, D01 TR53

If you are allocated a place for the workshop and can no longer attend please contact lauren@nyci.ie as soon as possible so that we can offer your place to someone on the waitlist.

We will be providing tea, coffee and light refreshments on the day.



Contact lauren@nyci.ie with any queries.

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November 8, 2022
Event Category:


3 Montague St
Dublin, Dublin D02 V327 Ireland
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