This guidance document has been written for those who are working and volunteering in the youth work sector in a range of youth services, projects, and clubs. It is particularly aimed at those in positions of responsibility such as boards of management, youth service managers, senior youth workers and volunteers to assist them to identify and meet their responsibilities in relation to responding to complaints of poor practice and allegations in relation to child abuse within their service. This resource is designed to:
- provide guidance on differentiating between complaints and allegations of child abuse
- the key steps and principles in responding to complaints and allegations in a timely and effective manner
- the importance of responding promptly and appropriately.