Today, our Child Protection Programme is launching our new resource: Guidance for the Youth Work Sector on Managing Complaints & Allegations Against Staff & Volunteers.
The aim of this resource is to provide youth organisations with guidance on how to respond to and manage both complaints and allegations against staff or volunteers. Handling complaints effectively provides significant benefits to organisations by resolving issues in a timely manner and providing valuable information on how we can improve our services and strengthen confidence in your organisation. A culture of feedback and a willingness to hear from those who attend our services and participate in youth programmes is vital. To aid in responding appropriately, organisations should have a clear complaints policy that is communicated to all staff and volunteers, so everyone is clear on their responsibilities and the steps to take.
As providers of relevant services, youth organisations are required to have a specified procedure in respect of any member of staff who is the subject of any investigation (howsoever described) in respect of any act, omission, or circumstance in respect of a child availing of a relevant service under the Children First Act 2015. Receiving an allegation of abuse against a staff member or volunteer can be stressful, so it is vital that staff and volunteers are supported with a clear policy and framework outlining the steps to take to manage this and respond appropriately.
This guidance document has been written for those who are working and volunteering in the youth work sector and is particularly aimed at those in positions of responsibility such as boards of management, youth service managers, senior youth workers, and volunteers to assist them in identifying and meeting their responsibilities in relation to responding to complaints of poor practice and allegations in relation to child abuse within their service. This resource is designed to provide guidance on differentiating between complaints and allegations of child abuse, the key steps, and principles in responding to complaints and allegations in a timely and effective manner, and the importance of responding promptly and appropriately. We have also developed a workshop to support organisations with this work.
We encourage everyone to download Guidance for the Youth Sector on Managing Complaints & Allegations Against Staff and Volunteers, and if you are interested in our workshops, please contact email@example.com