Today, our Child Protection Programme is launching our new resource: Guidance for the Youth Work Sector on Managing Complaints & Allegations Against Staff & Volunteers.
The aim of this resource is to provide youth organisations with guidance on how to respond to and manage both complaints and allegations against staff or volunteers. Handling complaints effectively provides significant benefits to organisations by resolving issues in a timely manner and providing valuable information on how we can improve our services and strengthen confidence in your organisation. A culture of feedback and a willingness to hear from those who attend our services and participate in youth programmes is vital. To aid in responding appropriately, organisations should have a clear complaints policy that is communicated to all staff and volunteers, so everyone is clear on their responsibilities and the steps to take.